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Privacy Policy

By Bhav Ltd

Last updated: March 2026

 

1. Introduction

By Bhav Ltd (“By Bhav”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.bybhavcoaching.co.uk or interact with our coaching services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

 

2. Who We Are

By Bhav Ltd provides personal development and life coaching services through the By Bhav Coaching brand.

The company acts as the data controller for personal data collected through this website and through direct interactions relating to coaching services.

 

3. Personal Data We Collect

We may collect and process the following personal information:

 

Information you provide directly

When you contact us or request information we may collect:

  • Name

  • Email address

  • Phone or contact details (if provided)

  • Information contained in your enquiry message

  • Information provided when booking a discovery call

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Coaching client information

If you become a coaching client, we may also record:

  • Coaching session notes

  • Reflections or personal development information shared during coaching sessions

These notes are kept strictly confidential and are used solely to support the coaching process.

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Technical information

When you visit our website, certain information may be automatically collected through our website provider Wix, such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited and time spent on the website

This information helps us understand how visitors interact with our website.

 

4. How We Use Your Personal Data

We use personal data for the following legitimate purposes:

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Providing coaching services

To:

  • Respond to enquiries

  • Schedule discovery calls

  • Communicate about coaching services

  • Deliver coaching sessions

  • Maintain confidential coaching records

 

Managing business operations

To:

  • Maintain internal records

  • Improve our services

  • Administer our website

 

Marketing communications

Where you provide your contact details, we may occasionally send:

  • Updates about coaching services

  • Personal development resources

  • Information about new offerings or programmes

You may unsubscribe from marketing communications at any time.

 

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

 

Legitimate interests

We process personal data where it is necessary for the legitimate interests of operating and providing coaching services.

 

Consent

Where we send marketing communications, we rely on your consent. You may withdraw consent at any time.

 

Contract

Where coaching services are provided, processing may also be necessary to fulfil our agreement with you.

 

6. Confidentiality and Professional Standards

By Bhav Coaching operates in line with professional coaching standards and ethical guidelines.

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Our approach to confidentiality is informed by professional training and ethical frameworks, including certification through the Jay Shetty Certification School and professional standards associated with membership of the Association of Chartered Certified Accountants.

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All coaching conversations and session notes are treated with strict confidentiality, except where disclosure is required by law or where there is a serious risk of harm.

 

7. Cookies and Website Analytics

Our website is hosted on Wix, which uses cookies and similar technologies to:

  • ensure the website functions correctly

  • improve website performance

  • analyse visitor behaviour

 

Some cookies are necessary for the website to operate, while others help us understand how visitors use the site.

Where required under PECR, cookie consent tools may allow you to manage your preferences.

 

8. How We Store and Protect Your Data

We take appropriate measures to protect personal data against loss, misuse, or unauthorised access.

Information may be stored through secure systems used to operate the website and manage communications.

We retain personal data only for as long as reasonably necessary for the purposes outlined in this policy.

Coaching session notes are stored securely and retained only as long as necessary to support the coaching relationship.

 

9. Sharing Your Information

We do not sell or rent personal data.

Your information may only be shared with trusted service providers that support our business operations, such as:

  • website hosting providers

  • scheduling tools used to manage discovery calls

These providers are required to process data securely and in accordance with data protection laws.

 

10. Your Data Protection Rights

Under UK data protection law you have the right to:

  • access your personal data

  • request correction of inaccurate information

  • request deletion of your personal data

  • restrict or object to certain types of processing

  • withdraw consent for marketing communications

Requests relating to personal data can be made by contacting us directly.

 

11. Complaints

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office.

You are encouraged to contact us first so we can address your concerns.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

 

The latest version will always be published on this page.

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